Page 6 - Student Handbook Feb

BOOKS AND STATIONERY

You don’t need to buy any study books for your course at Birmingham
College. We provide the study books and materials you need.

You can borrow these books, but please tell the administrator and return
them when you leave or on an agreed date.

Remember to use the recommended websites your teachers show you. There are a lot of
good, free English language practice materials available online.

When you arrive at Birmingham College, the administrator will help you join the Library of
Birmingham, 10 minutes walk from the College.
The library has a good English language section and is free to join.

Students need to bring pens, paper and a folder to classes.

COMPLAINTS

If you have a complaint, speak to a member of staff.
If the complaint is about lessons or teachers, then please speak to the Director of Studies.

If it is about the college in general or problems outside of the classroom then please speak to
the administration staff.

The most important thing is to speak to somebody you feel comfortable with. If the problem
cannot be solved at this stage then the College will tell the Principal.

If you want to make a complaint by email you can send it to: hl@bcol.co.uk

COURSE EVALUATION

During the course it is important that the College can check that you are happy
with your course and learning.

To do this there will be:

 regular tutorials with a teacher so you can talk about your studies

 an ‘end of first week’ questionnaire to check you understand the most important
information and that you are happy in your class
 a mid-course questionnaire
 an end-of-course questionnaire
 teacher satisfaction questionnaires
 focus groups when the class or a student representative can talk to a senior manager
 lesson observations by a senior manager
 possible visits from inspectors from the British Council.

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